What are the robots all about?

Effectivity and efficiency
Robotic process automation optimizes the process by eliminating both the need of human resources and errors and by reducing the time required for process execution and number of routine tasks.

It comes especially handy when the standard integration or automation would take too long to develop, would be too expensive, or when you simply don't have control over the applications to be automated.
How it works
Robot executes the process based on instructions provided in a script, the same way real users do.

BUT…. robot does not need to sleep or take a break, doesn't make mistakes and doesn't mind working night shifts.

The process does not need to be simple: you only need to be able to describe it and provide robots with data to work with.
What does it take to get a robot ready?
Consider a robot to be your colleague that you want to assign a specific task to. It doesn't need to be difficult at all.
1
Assessment
First, you need to identify a process that can be developed into algorithm and the automation of which will bring enough savings to cover the automation costs within a reasonable period.
2
Optimization
If there is room to optimize the process, this is the best time to do it. However, some processes might require a redesign in order to enable automation.
3
Description
Prior development, the process has to be described. No special procedure or tool is necessary. Do it the same way you would describe the process to a new colleague.
4
Environment
Within this phase you need to assign a workstation to your new robotic employee and provide it with an access to all applications it will work with.
5
Learning
The robot needs to learn how to execute the selected process. This might take a couple of weeks and is done usually in a testing environment.
6
Deployment
Now it's time to take your robot to a real production environment, where a few additional changes in a script might be required.
7
READY - SET - GO LIVE

Case Studies
Chosen case studies to demonstrate what kind of activities robot can perform and the business outcomes that you can expect

Mortgage payments
Wüstenrot is an Austrian company for financial services and real-estate
Challenge
Wustenrot is running a mortgage portfolio with over 20 thousand clients who occasionally decide to pay off their loan early. This triggers activities that require manual processing with several subsequent steps that are sensitive to mistakes and financial risks. The process is strictly regulated by an EU mortgage credit directive with impact on required resources.

Approach
The robot was set to identify overpayments using a comprehensive set of information gathered from several sources The rest of the process - accounts closings and generating report of loans with overpayments – is handled manually.

Result
Reduced time to deliver from 155 to 7 hours
- 1,1 FTE released for different agenda
- Robot has been operating over 3 years without intervention
- The automation is done by 3 subsequent RPA processes combined together
- ROI within 2,5 months



Insurance auditing
ALD is a French fleet managing and operational car leasing company
Challenge
ALD automotive owns a fleet comprising thousands of cars used by the customers. Though the insurance is arranged solely by the customers, the responsibility remains on the ALD Automotive's side. ALD thus has to check manually if the car is insured, which is a time-consuming process prone to mistakes.

Approach
The robot was set to extract a list of registration numbers from the internal system. Based on gathered information, robot checks public register of insured cars and creates a report of uninsured cars that are then being taken care of manually.

Result
Reduced time to deliver from 19 days to 25 minutes
- 0,9 FTE released for different agenda
- Missing insurance related risks mitigated
- Solution proved the concept and initiated the RPA program within the company
- ROI within 3 months