A certain level of administration is inevitable. But how do you find out how many specific activities are carried out by your team, what costs are involved, and how much time is spent on each activity?
Optimization of administration
UltimateSuite provides detailed insight into activities performed by employees, and enables you both to monitor efficiency of your activities, and to identify bottlenecks down to individual team members. All of this can be often achieved without any modification of IT systems, for example by changing the workflow.
A number of administrative activities
A detailed overview specifies time an employee spends on administrative tasks (i.e. beyond his/her primary duties).
Types of administrative activities
Using the overview of used applications and forms specific types of activities can be identified.
Number of executed cases
A detailed overview specifies the number of cases processed by the employees over selected time periods.
Time of case realization
Time needed by an employee to carry out each type of activity.
Bottlenecks in tasks
Comparison of performance of individual employees enables to identify specific tasks within the process which the employee got stuck in.
Workstation time
Amount of time the user spent at the computer, broken down by a type of activity, such as administrative tasks, process implementation, breaks and more.
Output data example
To enable fast decision making, the first data is available within hours after installation.
Breakdown of activities
Sorting employees by performance is unlikely to reveal something new to you. However, it may be interesting to quantify differences between individual team members on the level of individual activities. This will allow you to set daily standards correctly or redistribute activities among employees to fit their competency and skill mix better.
Identification of activities
If you want to standardize and then optimize administrative activities, you first need to understand what they are. UltimateSuite will provide you with an overview of applications users work with when not engaged in primary activities. Applications can then be further analyzed to the level of specific screens. This enables you to find, for example, the name of an Excel file the employee uses, and then focus on optimization of this process step.
Output data example
To enable fast decision making, the first data is available within hours after installation.
Breakdown of activities
Sorting employees by performance is unlikely to reveal something new to you. However, it may be interesting to quantify differences between individual team members on the level of individual activities. This will allow you to set daily standards correctly or redistribute activities among employees to fit their competency and skill mix better.
Identification of activities
If you want to standardize and then optimize administrative activities, you first need to understand what they are. UltimateSuite will provide you with an overview of applications users work with when not engaged in primary activities. Applications can then be further analyzed to the level of specific screens. This enables you to find, for example, the name of an Excel file the employee uses, and then focus on optimization of this process step.
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What benefits you can get?
UltimateSuite will bring your company
wide array of benefits.
Efficient management
Efficiency applies not only to employees, but also to executives or process analysts. UltimateSuite will provide you with high-quality data necessary for efficient management.
Savings
Cost savings represent one of key goals of any optimisation initiative. There are many ways how to achieve them, but not all of them are inherently efficient.
Customer experience
Apart from savings, the optimisation efforts are focused on many other areas, such as request processing time, the speeadup of which has a direct positive impact on customer experience.
What you find in the data is not always predictable. Most likely you will be surprised. But you will surely be able to make the right decisions backed up by relevant data.