It is not easy to maintain a reasonable level of efficiency in a department with a large number of employees and frequent process changes. But how to identify emerging bottlenecks in such an environment with reasonable effort, and to eliminate them continuously?
Elimination of bottlenecks in routine activities
UltimateSuite provides detailed insight into activities performed by employees, and enables you both to monitor efficiency of your activities, and to identify bottlenecks down to individual team members. All of this can be often achieved without any modification of IT systems, for example by changing the workflow.
Number of cases executed
A detailed overview specifies the number of cases processed by the employees over selected time periods.
Time of case realization
Time needed by an employee to carry out each type of activity.
Development of efficiency over time
Development of the performance of an individual or a team over time.
Bottlenecks in tasks
Comparison of performance of individual employees enables to identify specific tasks within the process which the employee got stuck in.
An overview of the application and screens that users use to complete the activity/task.
Validation of changes
Validation of implemented changes and nature of effect they produced.
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Benefits of UltimateSuite
UltimateSuite will bring your company wide array of benefits.
Efficiency applies not only to employees, but also to executives or process analysts. UltimateSuite will provide you with high-quality data necessary for efficient management.
Cost savings represent one of key goals of any optimisation initiative. There are many ways how to achieve them, but not all of them are inherently efficient.
Apart from savings, the optimisation efforts are focused on many other areas, such as request processing time, the speeadup of which has a direct positive impact on customer experience.
Doing the same thing and hoping for a different result is the definition of inefficiency.