Case Study

Heatmaps of Albert self-service checkouts

Albert chose UltimateSuite to system check the graphic interface of its new self-service checkouts. Clear heatmaps of checkouts showed...

Automation of processing e-sick notes with the aid of SW robots

GRAMMER CZ specialises in production of interior components for cars, lorries, buses and trains. The company is part of a group with more...

Task mining: lightning-fast set-up and use. What’s the secret?

We still don’t find it so easy to find information to help you set up and run a successful task mining project within your organization....

Société Générale uses Task Mining to drive productivity and enhance CX

Bank relationship managers play an important role in overall bank customer satisfaction. Société Générale implemented Task Mining to gain...

How to optimize back-office processes with Task Mining & RPA

The international professional services firm Mazars used Task Mining & RPA to optimize back-office processes at the health insurance...

Generali uses Task Mining to improve internal business processes and manage performance

Streamlining operations in insurance. Summary Generali Česká pojištovna used the UltimateSuite Task Mininq software to create diqital...

How to facilitate the work of personal bankers and enhance the customer experience

Internet and mobile technologies have significantly transformed the customer's contact with their bank. Standard banking operations have...